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What’s on your mind? Tell us in our customer survey
Yesterday, we sent out a support newswire email to all of our customers, announcing the recent updates to Corporation Tax, Tax Professional and P11D. Along with a message from Martin Mayer, the new head of support, the email also included a link to our Customer Survey.
We love hearing from you, and we’d really appreciate it if you could take 5 minutes to tell us exactly what you think about Keytime, our products, and our support. Just click the button below, and the survey will pop up.
Thanks!
Useful links
- http://keytime-updates.com/w/p/on1,m1 – view the newswire email online.
- Software update release notes – find out what has changed in the latest versions of the software.
- Latest Version Numbers – discover if your software is up to date, and get advice on updating the software.
P.S. Did you know that we have a page on Facebook?
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Keytime Accountants Suite 2010 released
Keytime has started shipping copies of the 2010 updates for the Keytime Accountants Suite, including updates for Keytime Tax Professional and other products in the Suite and a major upgrade to Client Manager.
If you have completed your 2010 renewal expect to receive your software pack within the next week or so – if you do not receive it before 14 April, please contact your account manager (Joanna Roberts on 0161 484 3526 or Nicola Buckley on 0161 484 3516).
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“Nothing is certain but death and taxes”
Keytime is growing (again)!!
To support our continued growth we are now looking to recruit a suitably qualified candidate for our Help Desk team based at Keytime HQ in Chadderton, in North Manchester (just by junction 21 of the M60).
As a Helpdesk Advisor you will be a key member of the technical support team and will be responsible for:
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Payroll Year End 2010
Yes, it’s that time of year again…
Some basic information for you on our plans to facilitate a smooth and stress free payroll year end (PYE) for you for 2010: -
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The year ahead
It’s been a busy January here at Keytime Towers, with 1000 tax queries resolved, and 57 000 tax returns successfully filed during the month. I thought I’d give you a brief update on what we’ll be up to for the rest of the year.
Development
For the rest of the tax year, the development team will be beavering away at testing and polishing the 2010 release of the Accountants Suite. The biggest change you’ll see is the introduction of Client Manager Plus, which replaces Client Manager, and has been written from the ground up, adding CRM, Time & Fees and Job Tracking functions.
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January Support opening times
Keytime Support will be operating extended opening hours during January 2010 to assist customers filing tax returns in advance of the 31st January deadline – here are the specific dates and times: -
28 January 2010 – 08:45 to 19:00
29 January 2010 – 08:45 to 19:00
30 January 2010 – 10:00 to 16:00
31 January 2010 – 10:00 to 16:00
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Fairly basic support page with blog
I’ll admit it. Our current Keytime website needs a spot of TLC, and the description of our previous support page (http://www.keytime.co.uk/support) above is pretty accurate. I think the blog postings are informative and helpful, but our customers deserve more, so we looked at alternatives. (In fact, we started looking at it back in August – the truly committed can read my thoughts at the time here).
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Weather stops play…
Good morning,
Unfortunately, today’s heavy snowfall has prevented most of the Keytime employees from getting into work and we are currently operating with very few people.
Here are the best ways to contact us until further notice: -
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Keytime Payroll and Accounts Production updates available
Apologies if I appear to be bombarding you with information recently, however the updates this blog item refers to are important if you use Keytime Payroll or Keytime Accounts Production.
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Error 1046 raises its ugly head again
If you are an accountant in practice and you file tax returns electronically, you will probably be aware of this recurring error.
In January 2009, this was one of the most asked questions and generally resulted in our support lines becoming clogged. To help avoid a repetition for 2010, we have put the following advice together: -
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