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What’s on your mind? Tell us in our customer survey
Yesterday, we sent out a support newswire email to all of our customers, announcing the recent updates to Corporation Tax, Tax Professional and P11D. Along with a message from Martin Mayer, the new head of support, the email also included a link to our Customer Survey.
We love hearing from you, and we’d really appreciate it if you could take 5 minutes to tell us exactly what you think about Keytime, our products, and our support. Just click the button below, and the survey will pop up.
Thanks!
Useful links
- http://keytime-updates.com/w/p/on1,m1 – view the newswire email online.
- Software update release notes – find out what has changed in the latest versions of the software.
- Latest Version Numbers – discover if your software is up to date, and get advice on updating the software.
P.S. Did you know that we have a page on Facebook?
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Keytime Accountants Suite 2010 released
Keytime has started shipping copies of the 2010 updates for the Keytime Accountants Suite, including updates for Keytime Tax Professional and other products in the Suite and a major upgrade to Client Manager.
If you have completed your 2010 renewal expect to receive your software pack within the next week or so – if you do not receive it before 14 April, please contact your account manager (Joanna Roberts on 0161 484 3526 or Nicola Buckley on 0161 484 3516).
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In Year Filing & the Budget – What you need to know
Last time, end of year fining, ahem, filing was the topic of conversation http://blog.keytime.co.uk/?p=895. For our adventures in payroll this time, I’ll walk you through in-year filing. Before we start, here’s a little recap of the impact of yesterday’s Budget on your payroll:
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“Nothing is certain but death and taxes”
Keytime is growing (again)!!
To support our continued growth we are now looking to recruit a suitably qualified candidate for our Help Desk team based at Keytime HQ in Chadderton, in North Manchester (just by junction 21 of the M60).
As a Helpdesk Advisor you will be a key member of the technical support team and will be responsible for:
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Payroll Year End 2010
Yes, it’s that time of year again…
Some basic information for you on our plans to facilitate a smooth and stress free payroll year end (PYE) for you for 2010: -
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5 Steps to a Stress-Free Payroll Year End
The other day Jim was telling me a story about a friend of his, who had managed to rack up £22.50 in library fines.
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The year ahead
It’s been a busy January here at Keytime Towers, with 1000 tax queries resolved, and 57 000 tax returns successfully filed during the month. I thought I’d give you a brief update on what we’ll be up to for the rest of the year.
Development
For the rest of the tax year, the development team will be beavering away at testing and polishing the 2010 release of the Accountants Suite. The biggest change you’ll see is the introduction of Client Manager Plus, which replaces Client Manager, and has been written from the ground up, adding CRM, Time & Fees and Job Tracking functions.
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As the dust settles… Self Assessment January 2010 Review
The sound that best describes the start of February for everyone involved in Self Assessment filing is probably “Phew!” There’s a certain freedom that comes with successfully navigating the filing deadline. The team here have put in some late nights and long days to help you with your queries, and we certainly enjoy the return to normality that February marks.
I’m hoping to start a tradition, where we perform a review of the filing season just passed, and look at what went well, and where we could get better for next year. I’d love to hear what you think, about what we can do to make January 2011 more peaceful for you, and about what you felt went well in January 2010; please drop me a comment below, or email me at info@keytime.co.uk. Read the rest of this entry »
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January Support opening times
Keytime Support will be operating extended opening hours during January 2010 to assist customers filing tax returns in advance of the 31st January deadline – here are the specific dates and times: -
28 January 2010 – 08:45 to 19:00
29 January 2010 – 08:45 to 19:00
30 January 2010 – 10:00 to 16:00
31 January 2010 – 10:00 to 16:00
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Fairly basic support page with blog
I’ll admit it. Our current Keytime website needs a spot of TLC, and the description of our previous support page (http://www.keytime.co.uk/support) above is pretty accurate. I think the blog postings are informative and helpful, but our customers deserve more, so we looked at alternatives. (In fact, we started looking at it back in August – the truly committed can read my thoughts at the time here).
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